kocok hk Platform Privacy Notice

This page describes what we collect when you use kocok hk and how we keep that data protected. We at kocok hk treat your personal information with care, applying industry-standard encryption and access controls to safeguard your account, payment details, and gaming history. Our approach centres on transparency—we explain our collection practices, data storage, third-party partnerships, and your rights under applicable law.

When you register on kocok hk, we collect your email address, password, full name, date of birth, and residential address. During identity verification (KYC), we request a government-issued ID and a selfie to confirm your legal name and age. We use this data to prevent fraud, comply with anti-money-laundering regulations, and enable secure account recovery. Payment information—such as your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details—is encrypted and processed through certified third-party payment providers, so we never store your full card numbers or banking credentials on our servers.

We also track your gaming activity—which games you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, live-dealer tables), your session history, bet amounts, and account balance changes. This data helps us detect unusual patterns, prevent account abuse, and improve platform performance. We retain your data as long as your account is active, plus any period required by applicable law or for legitimate business purposes.

What Data We Collect on kocok hk

We collect several categories of information to operate kocok hk securely and in compliance with applicable regulations. Your account data includes your registered email, password (hashed, never stored in plain text), full name, date of birth, residential address, and phone number if you provide it. During KYC verification, we also collect a copy of your government-issued ID and a selfie holding that ID, which we encrypt and store separately from your account profile.

Your payment information is collected when you make deposits or withdrawals. We accept nine payment channels across Indonesia: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. We do not retain your full payment credentials on our servers. Instead, we use tokenisation—a secure process where payment providers issue a unique token representing your payment method, and we store only that token. This approach means we never have access to your complete bank account numbers, card numbers, or wallet passwords.

Account data: Email, name, date of birth, address, phone, government ID and selfie during KYC.
Gaming data: Game selections, session history, bet amounts, balance, timestamps, and outcome records.
Payment tokens: Encrypted references to your payment methods, never your full credentials.
Device and access logs: IP address, device type, browser version, login timestamps for security monitoring.

We also collect device and access information for security purposes. When you log into kocok hk, we record your IP address, device type, operating system, and browser version. This information helps us detect unauthorised access attempts, prevent account takeover, and investigate suspicious activity. We retain these logs for a limited period—typically 90 days—unless a security concern requires longer retention.

How We Use and Protect Your Data on kocok hk

We use your collected data for several core purposes: account administration, identity verification, fraud prevention, payment processing, anti-money-laundering (AML) compliance, and customer support. Your personal information enables us to confirm your identity, process your deposits and withdrawals, respond to your support requests, and investigate account disputes. We may also use aggregate, anonymised data—where individual identities are removed—to analyse platform usage patterns and improve our games and services.

We never sell your personal information to third parties. However, we do share certain data with necessary service partners to operate kocok hk effectively. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet integrators) receive only the information needed to execute your transactions. Our hosting providers may store your data on servers that sit outside your jurisdiction; these providers are contractually bound to protect your information and comply with applicable privacy law. We may also share limited information with fraud-detection services and comply with valid legal process (subpoenas, law-enforcement requests, regulatory demands).

Data security: We encrypt all data in transit using HTTPS and store sensitive information (IDs, payment tokens) in encrypted databases with restricted access. Our team members access your data only when necessary to support your account or investigate legitimate concerns. We conduct regular security audits and apply industry security standards.

Your rights regarding your data depend on applicable law in your jurisdiction. Where applicable, you may request access to your personal information, ask us to correct inaccurate data, or request deletion of your data (subject to legal and operational constraints). You can update your account profile directly through kocok hk settings. For more comprehensive data requests—such as a full copy of your stored information—contact our support team, and we will process your request within reasonable timeframes as required by law.

We use cookies and similar tracking technologies on kocok hk to remember your login preference, track session activity, and analyse platform usage. These are primarily session cookies (deleted when you close your browser) and analytics cookies (which help us understand which games are popular and where users experience technical issues). You can disable cookies in your browser settings, though this may limit kocok hk functionality. We do not use cookies to track you across unrelated websites.

If you have questions or concerns about your data, or if you wish to exercise your privacy rights, contact our support team through the in-app chat, email, or the contact form at FAQFor users across Jakarta, Surabaya, Bandung, Medan, and Semarang, we maintain regional support availability. We respond to privacy inquiries within five business days. If you believe we have breached your privacy rights or failed to comply with this policy, you may lodge a complaint with your local data protection authority or consumer regulator.

kocok hk compliance team

Privacy and data protection

This privacy notice reflects our current data practices as of May 2026. We update this notice if our practices change. Changes are posted here with an updated date. Continued use of kocok hk after notice updates constitutes your acceptance of revised practices.

Your Privacy Choices

We provide several controls to manage your information and privacy preferences on kocok hk. You can update your account profile (name, email, address) directly from your account settings. You can enable two-factor authentication to add an extra security layer to your login. If you wish to close your account entirely, contact our support team, and we will initiate account closure and data deletion (subject to any legal retention requirements). We do not delete gaming history records if they are required by applicable law for audit or regulatory purposes, but we deidentify them so they cannot be linked to you personally.

If you have concerns about how your data is handled during holidays (such as Idul Fitri, Idul Adha, Imlek, or Nyepi) or during major sporting events (Liga 1, Piala Indonesia, Piala AFF), please note that our data practices remain consistent year-round. Your information is protected with the same encryption and access controls regardless of calendar date or event schedule. Our support team remains available during all periods to address privacy or security concerns.